Why (maybe [yes!]) we should feel sorry for tech support people:

A woman called the Canon help desk with a problem with her printer. The
tech asked her if she was "running it under Windows." The woman then
responded, "No, my desk is next to the door.  But that is a good point.
The man sitting in the cubicle next to me is under a window, and his is
working fine."
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Tech Support:  "Ok Bob, let's press the control and escape keys at the
same time.  That brings up a task list in the middle of the screen.  Now
type the letter 'P' to bring up the Program Manager."
Customer: "I don't have a 'P'.
Tech Support:  "On your keyboard, Bob."
Customer:  "What do you mean?"
Tech Support:  "'P' on your keyboard, Bob."
Customer:  "I'm not going to do that!"
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Overheard in a computer shop:
Customer:  "I'd like a mouse mat, please."
Salesperson:  "Certainly sir, we've got a large variety."
Customer:  "But will they be compatible with my computer?"
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I once received a fax with a note on the bottom to fax the document back
to the sender when I was finished with it, because he needed to keep it.

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Customer: "Can you copy the Internet for me on this diskette?"
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I work for a local ISP.  Frequently we receive phone calls that go
something like this:
Customer:  "Hi, is this the Internet?"
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[here's my personal favorite of this batch (fdh):]
Customer:  "So that'll get me connected to the Internet, right?"
Tech Support:  "Yeah."
Customer:  "And that's the latest version of the Internet, right?"
Tech Support:  "Uhh...uh...uh...yeah."
Tech Support:  "Al right...now double-click on the File Manager icon."
Customer:  "That's why I hate this Windows-because of the icons-I'm a
Protestant, and I don't believe in icons."
Tech Support:  "Well, that's just an industry term sir.  I don't believe
it was meant to-"
Customer:  I don't care about any 'Industry Terms'.  I don't believe in
icons."
Tech Support:  "Well...why don't you click on the 'little picture' of a
file cabinet..is'little picture' OK?"
Customer:  [Click]
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Customer:  "My computer crashed!"
Tech Support:  "It crashed?"
Customer:  "Yeah, it won't let me play my game."
Tech Support:  "All right, hit Control-Alt-Delete to reboot."
Customer:  "No, it didn't crash-it crashed."
Tech Support:  "Huh?"
Customer:  "I crashed my game.  That's what I said before.  I crashed my
spaceship and now it doesn't work."
Tech Support:  "Click on 'File,' then 'New Game.'".
Customer:  [pause] "Wow! How'd you learn how to do that?"